Manage your subscription

Billing and subscription pages open in a panel inside Tradrr, already signed in to your account. Change your plan, check your trial or update your profile without leaving the app.

Open Billing and subscriptions

1. In the top bar, click the Account button.
2. Click Billing & subscriptions.
3. Wait for the page to open. A message reads Opening Billing & subscriptions… while it loads.

The page opens in a panel on the right. Use the back arrow at the top of the panel to return to the Account panel, or the close button to leave it.

Billing, including cancelling, pausing and resuming, is handled in your member area. The panel opens it for you.

Manage your plan

1. On the Billing and subscriptions page, click Manage subscription at the top. You can also click Tradrr in the Account panel's product list.
2. The panel Your subscription shows if your access is active.
3. If access is active, click Manage subscription. On a free trial, the button reads Manage trial.
4. Make your change on the page that opens. The panel says Your access updates automatically.
5. Click Back to return to the product page. Tradrr checks your access again.

If your access is inactive, the same panel says Choose a plan to continue using your workspace. Click Choose a plan to pick one.

What you see after a change

If a status looks out of date, click Check access in the subscription panel. In the Account panel, the refresh button next to your email does the same.

Profile and email preferences

1. Click the Account button.
2. Click Profile & email preferences.

You manage your profile and the emails you get from Tradrr on that page.

Troubleshooting

If cancellation, pause, resume or billing status doesn't look right, send a ticket with your account email and the change you tried. See Support tickets and live sessions.

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